Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or engage with our coffee shop consulting services in the UK.

We are committed to protecting your privacy and handling your personal data transparently, securely, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website or submitting your information, you agree to the practices described in this policy.

This website is operated by a coffee shop consulting service based in the United Kingdom.

For the purposes of data protection law, we act as the data controller of your personal data.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us via the contact details provided on the website.

We may collect and process the following types of personal data:

Information You Provide Directly

• Name
• Email address
• Phone number
• Business details
• Project or enquiry information
• Any other information you choose to provide through forms or communication

Information Collected Automatically

• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the website
• Referral sources

Communication Data

• Emails, messages, and call records
• Consultation notes and project discussions

We use your personal data for the following purposes:

To Provide Our Services

• Respond to enquiries
• Schedule consultations
• Deliver coffee shop consulting services
• Manage client relationships

To Improve Our Website and Services

• Analyse user behaviour
• Optimise website performance
• Improve user experience

For Marketing and Communication

• Send relevant updates about our services
• Share insights, offers, or content related to coffee shop consulting
• Follow up on enquiries

You can opt out of marketing communications at any time.

We process your personal data under the following legal bases:

Consent

Where you have given clear consent for us to process your data, such as submitting a contact form.

Contract

Where processing is necessary to provide services you have requested.

Legitimate Interests

Where processing is necessary for our legitimate business interests, such as improving services and responding to enquiries.

Legal Obligations

Where we are required to comply with applicable laws or regulations.

We do not sell your personal data.

We may share your data with:

Service Providers

• CRM systems
• Email marketing platforms
• Analytics providers
• Hosting and IT service providers

These providers only process your data on our behalf and are required to keep it secure.

Professional Advisors

Legal, accounting, or compliance advisors where necessary

Legal Authorities

Where required by law or to protect our legal rights

Some of our service providers may be located outside the United Kingdom.

Where data is transferred internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses
• Secure data handling practices

We retain your personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes

Typical retention periods:

• Enquiry data: up to 24 months
• Client data: duration of engagement plus required legal period
• Marketing data: until you opt out

Under UK data protection law, you have the right to:

Access Your Data

Request a copy of the personal data we hold about you.

Correct Your Data

Request correction of inaccurate or incomplete data.

Erase Your Data

Request deletion of your personal data in certain circumstances.

Restrict Processing

Request that we limit how your data is used.

Object to Processing

Object to processing based on legitimate interests or direct marketing.

Data Portability

Request transfer of your data to another provider.

To exercise any of these rights, please contact us via the website.

We use cookies and similar technologies to:

• Improve website functionality
• Analyse traffic and usage
• Enhance user experience

Types of cookies used may include:

• Essential cookies
• Analytics cookies
• Performance cookies

You can control cookie settings through your browser.

We take appropriate technical and organisational measures to protect your personal data, including:

• Secure servers and hosting
• Access controls
• Encryption where applicable
• Regular system monitoring

While we take reasonable steps to protect your data, no system is completely secure.

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites.

We recommend reviewing their privacy policies separately.

We may update this Privacy Policy from time to time.

Any changes will be published on this page, and where appropriate, notified to you.

If you have any questions about this Privacy Policy or how your data is handled, please contact us via the website.

We are committed to handling your data responsibly and transparently.

Your trust is important, and we take privacy seriously in every part of how we operate.